pj999 Privacy Policy — Your Data, Your Rights, Our Commitment

This Privacy Policy is published by pj999.one ("pj999", "we", "us", "our") and applies to all personal data collected through the pj999 platform, website, mobile-optimised interface, customer support channels, and any associated digital touchpoints operated under the pj999.one domain.

pj999 is Pakistan's premier online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and beyond. We understand that Pakistani players value both their gaming experience and their personal privacy. This policy reflects our commitment to handling your information with transparency, security, and respect.

By creating an account on pj999, making a deposit, or using any pj999 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein. This Policy should be read alongside the pj999 Terms & Conditions and the pj999 Responsible Gaming Policy, both of which form part of the overall agreement between you and pj999.

For the purposes of applicable data protection legislation, pj999 acts as the Data Controller in respect of the personal data of its registered users and website visitors. As Data Controller, pj999 determines the purposes and means by which personal data is processed.

Where pj999 engages third-party service providers to process personal data on its behalf (for example, payment processors, game software providers, KYC verification services), those providers act as Data Processors and are contractually bound to process data only in accordance with pj999's documented instructions and applicable data protection obligations.

pj999 collects the following categories of personal data from registered players and, in some cases, from visitors to pj999.one:

pj999 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing the KYC verification process, using the cashier to deposit or withdraw funds, contacting customer support, or updating your account settings.
• Automated collection: Technical and gaming activity data that is recorded automatically as a consequence of your use of the pj999 platform. This includes IP address logging, device fingerprinting for fraud detection, session recording, and game round data.
• Third-party sources: Where required by our licensing obligations, pj999 may receive identity verification data from accredited KYC service providers, fraud screening data from payment processing partners, or politically exposed persons (PEP) and sanctions screening results from compliance data services.
• Cookies and tracking technologies: pj999 uses cookies and similar technologies to collect data about your browsing behaviour on pj999.one, as further described in Section 8 of this Policy.

pj999 uses your personal data for the following specific purposes:

• Account creation and management — to register your pj999 account, verify your identity, manage your profile, and provide access to all platform features.
• Payment processing — to process deposits from and withdrawals to your nominated Pakistani payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, etc.) and to maintain accurate transaction records.
• Regulatory compliance — to fulfil obligations imposed by our international gaming licence, including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) transaction monitoring, and Responsible Gaming oversight.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the pj999 Terms & Conditions.
• Platform operation and improvement — to operate the pj999 casino and sportsbook, diagnose technical issues, analyse platform performance, and develop new features and services.
• Customer support — to respond to your queries via live chat and email, resolve disputes, and maintain records of support interactions.
• Responsible gaming management — to monitor gaming patterns, apply mandatory limits where required, honour self-exclusion requests, and fulfil our obligations under responsible gaming standards.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw marketing consent at any time through your account settings.

pj999 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the agreement between you and pj999, including account management, payment processing, and platform access.
• Legal obligation — processing required to comply with pj999's international gaming licence requirements, AML legislation, KYC regulations, and applicable financial crime prevention obligations.
• Legitimate interests — processing carried out in furtherance of pj999's legitimate business interests, including fraud detection, security monitoring, platform analytics, and responsible gaming oversight, where those interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pj999 does not sell your personal data to third parties. We do not rent or trade your personal information to marketers, data brokers, or any commercial third party for their own independent use. Your data may, however, be shared with the following categories of third parties in the circumstances described:

• Payment service providers — JazzCash, EasyPaisa, Raast Pay, 1LINK, and supported Pakistani banks receive the minimum financial data necessary to process your deposit or withdrawal transaction. These providers are governed by their own privacy policies and applicable Pakistani financial regulations.
• KYC and identity verification services — accredited third-party identity verification providers may receive copies of your identity documents to perform automated or manual verification checks on pj999's behalf.
• Game software providers — your game session data (excluding financial and identity details) may be accessible to the licensed game provider whose software powers that specific game, for the purposes of game fairness auditing and technical support.
• Regulatory and law enforcement authorities — pj999 may be required by law, court order, or regulatory direction to disclose your personal data to competent authorities. We will comply with such requirements and, where legally permissible, will notify you of any such disclosure.
• Fraud prevention and compliance services — third-party fraud screening, PEP/sanctions screening, and AML compliance services may receive limited data to perform risk assessments required under our licensing obligations.
• Corporate transactions — in the event of a merger, acquisition, or sale of pj999 or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance.

pj999.one uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. pj999 uses the following categories of cookies:

• Essential cookies — strictly necessary for the operation of pj999.one, including session management, login state maintenance, and security functions. These cannot be disabled without impairing platform functionality.
• Performance and analytics cookies — used to collect anonymised data about how players interact with pj999.one, which pages are visited most frequently, and where technical errors occur. This data helps pj999 improve the platform experience.
• Functional cookies — used to remember your preferences, such as language settings and display options, to personalise your pj999 experience.
• Security cookies — used for fraud detection, account security monitoring, and prevention of unauthorised access.

You can control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect your ability to use some pj999 platform features. Essential security cookies cannot be disabled as they are required for platform operation and regulatory compliance.

pj999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pj999 servers.
• Encryption of sensitive data at rest, including identity verification documents and financial account details.
• Access controls restricting staff access to personal data on a strict need-to-know basis, with full audit logging of all access events.
• Intrusion detection systems and continuous monitoring of pj999 infrastructure for unauthorised access attempts.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Secure, segregated storage of player funds in accounts maintained separately from operational funds.
• Two-factor authentication (2FA) available to all pj999 account holders and mandatory for internal staff systems.

While pj999 employs industry-leading security practices, no online platform can guarantee absolute security. Players are responsible for maintaining the security of their own login credentials and for notifying pj999 immediately if they suspect any unauthorised access to their account.

pj999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for as long as required by our international gaming licence and applicable regulatory obligations. The following general retention guidelines apply:

• Active account data — retained for the duration of your account's active status and for a minimum period thereafter as required by gaming licence regulations.
• KYC and identity verification documents — retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, or longer where required by specific regulatory direction.
• Customer support records — retained for a period of up to three (3) years following the resolution of the relevant support interaction.
• Marketing consent records — retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent.

Upon the expiry of applicable retention periods, personal data will be securely deleted or anonymised in accordance with pj999's data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any identified individual.

Subject to applicable data protection law and the limitations imposed by pj999's regulatory obligations, you have the following rights in respect of your personal data held by pj999:

To exercise any of these rights, please contact pj999's support team via the 24/7 live chat available on pj999.one, or by email to [email protected] (plain text address — not a clickable link). pj999 will respond to data rights requests within 30 days of receipt. Where a request is complex or voluminous, pj999 may extend this period by a further 60 days, with prior written notice.

pj999 operates an absolute 21+ minimum age policy. The pj999 platform is not intended for, directed at, or accessible to any person under the age of 21. pj999 does not knowingly collect personal data from individuals under 21.

If pj999 discovers or has reasonable grounds to believe that a registered account belongs to an individual under the age of 21, that account will be immediately suspended, all balances will be held pending investigation, and the relevant personal data will be processed solely for the purposes of age verification review and regulatory reporting. Any funds deposited by an underage user will be returned via the original payment method after due diligence.

The pj999 platform may from time to time contain references to third-party services, game providers, or payment platforms. This Privacy Policy applies exclusively to data collected and processed by pj999 through pj999.one. pj999 is not responsible for the privacy practices of any third-party service provider or platform, and we encourage you to review the privacy policies of any third-party services you interact with in connection with your use of pj999.

pj999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, or our data processing practices. When material changes are made, pj999 will notify registered users via email or in-platform notification and will update the "Last Updated" date at the top of this page.

Your continued use of pj999.one following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should discontinue your use of the pj999 platform and may request account closure via the customer support team.

If you have any questions regarding this Privacy Policy, the way pj999 processes your personal data, or if you wish to exercise any of your data rights, please contact the pj999 support team using the channels below:

This Privacy Policy was last reviewed and updated in January 2026. © 2026 pj999.one — All rights reserved.